Virgin Atlantic Reviews

Their response time was supposedly 72 hours, but I hear back after just 1! They promptly fixed the issue with my miles. 9 times out of 10, dealing with airlines is a nightmare but this was great. Thank you Luke Corbi from the customer centre!

Very disappointing that it took 7 months for my cancelled flight refund to be processed. I didn't realize I was in the business of providing interest-free loans to struggling companies. BA refunded me in less than a week. Will never fly Virgin again.

Known scam, refuse refunds for flights you cant take because of lockdown. Scum.

Booked a flight with Virgin to take my family off on a once in a lifetime holiday (For us anyway!). Flights got cancelled due to COVID and I had rebooked for April of this year. My Cruise has been cancelled and Virgin are refusing to issue a refund. Upon rebooking my flight I am adamant that the agent stated I would be able to get a refund should we be unable to go. Virgin state I have entered a new contract and I'm not entitled to a refund, but I can change my flight. I have requested to listen to the call only to be told, I have to speak with another department and pay fees. I was happy to rebook the flight again, but due to being told I need to speak to the supervisor, Jenna, I missed the flights. Virgin are offering no more help. SO DISAPPOINTED! I have flown Virgin many times, kept my money with them whilst they were going through re capitalization. They have also cut back on routes they fly, meaning less choice to rebook. Be Careful when rebooking and don't get caught in the trap! Take you money and run to British Airways!

IF YOU WANT TO LOSE YOUR MONEY go with these scammers. Branson can send people to space, but not pay back money taken. Has VIRGIN BANK but is unable to pay back money taken, VIRGIN MEDIA but cannot pay back money taken. Still waiting for a refund since June. Cant get through on phone. Really bad company. Give them your money at your risk and it is very risky. Boycott their products unless you want to lose your money

Changed flight to three days after booking. i have no way to extend my accommodation and the new flight date is impossible for me. but to be fair they've behaved themselves and given a full refund.

I've always flown with these guys when possible, very good customer care all round. Not booked with them in the last twelve months, thankfully, going from whats being written on here. Looks like customer care, service has gone out the window when it comes to refunds.

They offer air ticket at competitive cost, once you buy it several weeks ago to save money, they will cancel your tickets "not the flight" 6-7 days before the departure date and will give alternate flight 1day before or after asking for the additional cost difference. As you are buying ticket too close to travel date, you will have to pay 40-70% more and you don't have any other choice either. If you cancel the flight, they will refund you in 3-4 months or give you voucher, either way they win and you lose. That is what happened to me and I will never buy tickets from them. Avoid them at all cost.

Literally the worst company I have ever had to deal with. Been trying to get in touch with them and I've been on hold, listening to the same 4 songs on repeat, for 36 hours (accumulatively). I've tried every way to make contact but it's like they dont want to answer the phone. Considering the number of travel companies that would love some business right now, it's ridiculous that Virgin treat their customers like this. Avoid like the plague!!

Virgin - shame on you. As a fiercely loyal Gold Flying Club member (just returned from a Upper Class trans-Atlantic flight with you and opted against flying BA who were 2k cheaper!!), you have failed to refund me almost £2,500 for nearly 6 months!!! You had told me that you had set yourselves a deadline of 120 days to complete refunds (already the worst record amongst all airlines). After 108 days, when booking my October trip with you you told me that refunds were being expedited and I should get mine comfortably before the 120 day limit. Nothing. I then called 4 times over 3-4 weeks, including from abroad, each time having to hold for more than an hour to reach you and on each occasion was assured my case had been prioritised and expedited. In fact on one call I was placed on hold for 22 minutes whilst the Virgin rep spoke to the refunds department- without once apologising for placing me on hold for this long. He assured me the reasons for the long hold was to make sure everything was solved, which he said it was. As usual nothing happened. I then last week call again and ask for a manager as wanted to escalate this complaint. Eventually he assured me it was dealt with and assured me that he would call me by close of play (last Friday) to confirm it had been actioned. He said he was about to move departments to go and work in the Refund department (the irony) so he would absolutely 100% ensure it was dealt with and gave me his word saying he would call without fail!! Did I get a call?? Of course not. I thought I’d leave it till end of today before I wrote this. What a truly shocking approach to customer care, let alone Customer loyalty. Virgin, you have just lost 4 customers who have flown the world with you and have always been so loyal. If this is how you treat your Flying Club Gold members, God knows what is happening to all the other people who are undoubtedly awaiting refunds. Why should £2500 be sat in your bank account as opposed to mine for this long. I have missed my Virgin Credit Cards monthly payment as a result of this as had planned on using the refund to pay off my balance. You really should be ashamed of yourselves. We all appreciate times are tough but what gives a global giant like you the right to tell lie after lie to one of your Gold members and to refuse to pay back what you have owed for almost 6 months. Shocking; absolutely shocking. Goodbye Virgin. Keep the airmiles and stick them somewhere planes don’t fly!!

120+ days and still no refund! I shouldn’t really need to write much more!Horrible customer serviceHorrible companyHorrible experience Horrible Virgin Atlantic!Never again!

Terrible airline their premium is ok but their upper class is terrible it's like a joke no privacy nasty old saggy leather pointless bar that is manless most of the time!Also they support a Marxist group that hates white and Jewish people but try they fly to Israel go figure! Maybe nextime you want a government bailout you go and ask BLM for help see how far you get!